L'entreprise
DCS capitalise sur son histoire pour accompagner chaque jour les enjeux IT de ses clients. Grâce à l'engagement de ses 1000 ambassadeurs et à son esprit collaboratif, l'ESN innove et propose des solutions numériques sur-mesure.
Description de l'offre
At Tigloo we are committed to seeking out all types of talent to create a diverse workforce and to that end we are looking for #peoplewithpurpose.
We are creating a new IT support team for one of our clients in the retail sector.
We will need professionals with great ability to work as part of a team, to bring a special care in user support and a desire to work in a high demand environment.
Requirements:
- A solid understanding of the listed applications and systems (Active Directory, Apple Support, Office 365, Salesforce, etc.) is essential.- Technicians should be comfortable troubleshooting issues related to these tools.Excellent communication and interpersonal skills are crucial. Technicians need to interact with end-users, understand their problems, and provide effective solutions.- Support technicians must be adept at diagnosing and resolving technical issues promptly. They should be able to troubleshoot software and hardware problems efficiently.- Prioritizing tasks and managing workload effectively is important.- Technicians often handle multiple incidents simultaneously, so time management skills are valuable.- Keeping accurate records of incidents, resolutions, and user interactions is essential. Clear documentation helps in tracking trends and improving processes.
The retail environment can be dynamic, with seasonal peaks and varying demands. Technicians should be adaptable and able to handle changing priorities.Collaboration with other support team members, as well as other departments, is common. Being a team player is crucial for success.
Profil recherché
The work is developed in face-to-face mode at the San Sebastian site. It is essential to speak English and/or French and Spanish.
We want you to grow with us, so we provide you with training and support during your professional career within the company, even while you are a client!
You will also enjoy flexible hours, medical insurance, professional stability and a salary according to your skills.
Who are we?Tigloo is your technological partner, we put at your disposal our more than 40 years of experience in the Technological field in Spain.
Now, in addition, Tigloo is a company of the DCS GROUP, which gives us an international reach.
We offer a Global IT service.We offer ICT solutions for an effective digital transformation.We provide 360º degrees of strategic vision, digitally transforming organizations, processes and people.We offer global security with the latest technological advances.We are capable of outsourcing IT services in all phases of a company, from infrastructure to the management of core business tools.
We are waiting for you! Leave us your CV and we will contact you!